Terms of Service

HELIOROUTE is an API aggregator. We give you a single API key and a single base URL that routes to a catalog of third-party large language models, exposed in both the OpenAI-compatible and Anthropic-compatible request formats. You are not buying the underlying models from us — you are buying prepaid access credits that are consumed as you make requests.

Models are added, changed and retired as the upstream catalog evolves. Model names, capabilities and prices can change at any time, and a model that is available today may be unavailable later.

• You must provide an accurate email address and keep your account credentials secure.
• You are responsible for all activity that happens under your account and your API keys.
• API keys are secrets. Do not share them, publish them, or commit them to public code. If a key leaks, revoke it from the console and issue a new one.
• You must be legally able to enter into this agreement in your jurisdiction.

This is a prepaid service. When you pay, the credit is added to your balance up front and is consumed as you use the API. Credits are a licence to use the service — not a deposit, and not a stored-value product you can cash out.

• Purchased credits are non-refundable, including any unused balance, except where we agree otherwise in writing or where a refund is required by applicable law.
• Bonus credit is promotional. It has no cash value, is not refundable, and may be withheld or reversed if we detect abuse.
• See the Refund policy for how we handle unused credit, outages and mistakes.

• We accept crypto only — currently USDT on Binance Smart Chain (BEP-20). We do not accept cards, bank transfers or any other payment method.
• Blockchain transfers are irreversible. Once your payment is confirmed on-chain and credited to your balance, it cannot be reversed or charged back.
• You are responsible for sending the correct token on the correct network to the address shown for your invoice, and for paying the network fee.
• If you send the wrong token, the wrong network, or to the wrong address, those funds are permanently lost and we cannot recover them.

Credit is added automatically after the required on-chain confirmations. The number of confirmations required is shown with your invoice.

You agree not to use the service to:

• break any law, or help anyone else break one, including generating illegal content or content that harms people;
• send spam, run scams, or conduct fraud or phishing;
• attack, overload, or attempt to disrupt the service, the gateway or any upstream provider;
• bypass rate limits, budgets, authentication, or any other control, or probe for ways to do so;
• resell access to the API without a reseller plan or a wholesale agreement (see section 7);
• reverse-engineer, scrape, or resell the model catalog or other non-public parts of the service;
• infringe anyone’s intellectual-property or privacy rights.

We may suspend or terminate accounts that breach these rules. You are also responsible for complying with the usage policies of the underlying model providers.

Each plan carries a requests-per-minute ceiling, and every reseller sub-key can carry its own USD budget and rate limit. Limits exist to keep the platform fair and stable for everyone. We may adjust limits, throttle traffic, or require a different plan if usage threatens the service or the upstream providers.

Reselling access to HELIOROUTE requires a reseller plan or a wholesale agreement. A reseller plan lets you issue customer sub-keys under your own team account, each with its own budget and rate limit. Wholesale lets you use HELIOROUTE as the upstream for a panel you operate.

You remain responsible for your own customers — their conduct, their content, and any obligation you owe them. We have no relationship with, and no obligations to, your end customers.

We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these terms, engaged in fraud or abuse, created legal or regulatory risk, or put an upstream provider or the platform at risk — or if an upstream provider requires it.

• If we terminate your account because you breached these terms, any remaining credit may be forfeited.
• If we terminate for a reason not caused by you, we may — at our discretion — refund your unused credit or return it as service credit.
• Where applicable law requires it, we will return your unused prepaid balance.
• You may close your account at any time; unused credit on a voluntary closure is handled per the Refund policy.

The service is provided on an “as is” and “as available” basis. We do not guarantee any particular uptime, latency, throughput, or that any specific model will remain available. Models can be rate-limited, degraded or withdrawn by their providers at any time. We aim to route around failures, but we cannot promise that every request will succeed.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.

All model names, logos and trademarks referenced on this site belong to their respective owners. HELIOROUTE is an independent reseller and is not affiliated with, endorsed by, or sponsored by any model vendor. We do not claim any rights in their marks.

To the maximum extent permitted by law, HELIOROUTE is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to your use of the service. Our total aggregate liability for any claim relating to the service is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim.

You agree to indemnify and hold HELIOROUTE harmless from any claim, loss or expense (including reasonable legal fees) arising from your use of the service, your content, or your breach of these terms — including claims brought by your own customers.

We may update these terms from time to time. When we make a material change we will take reasonable steps to let you know — for example by posting a notice on the site. Continued use of the service after a change means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which HELIOROUTE operates, without regard to conflict-of-law rules. Disputes arising from these terms or the service are subject to the exclusive jurisdiction of the courts of that jurisdiction.

Questions about these terms? Email support@helioroute.com. See also our Privacy policy and Refund policy.